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Contacting Support

Contact Support

If you need to get in contact with us you can use on of the methods below.

Telephone: 0208 1668 716

Email: [email protected]

Priority 1 issues must be logged by telephone.

Things to Do Before Contacting Support

When you call or send a message, please ensure that you have the following detailed and complete information:

Your name and location and where and how to contact you in case of a problem
A description of the problem and its severity
Any error messages and what was processing at the time the problem occurred
The applications and versions you’re working with
Any changes made recently
In case of a request or question, a description of request or question and relevant details

To find out our standard SLA for response times you can visit here:

SLA Details


If you are unhappy with the service we have provided you, in the first instance please use the feedback option you will receive when your ticket is closed. We review all negative feedback and will get back to you if necessary.

If you need to escalate your complaint you can do so by emailing [email protected]


If you come across anyone abusing any of our services please contact us by emailing [email protected]