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    IT support packages

    Our experts manage all your IT so you can concentrate on what you do best – managing your business.

    Get Your IT Sorted

    Cloud Managed Services

     

     

    As an MSP (managed service provider) for IT support, phone networks and secure cloud services we offer a selection of packages for your technology success to fit your business requirements.

    Services

    Basic

    Advanced

    Ultra

    Microsoft 365 Package

    Business Premium

    Business Premium

    Enterprise E5

    Patch Management

    Next-Gen Antivirus

    Ransomeware Protection

    Network Level Maware Protection

    Microsoft Defender for Office 365

    Self-Service Password Reset

    Remote Monitoring and Maintenance

    Proactive Resolution of Issues

    Asset Management

    Mobile Device Management

    Microsoft Bookings

    Website Hosting (WordPress site inc.)

    Domain Name (one inc.)

    Password Management System

    Endpoint Threat Detection

    Microsoft 365 and SharePoint backup

    Ongoing Security Testing and Training

    Cyber Essentials Certificate and Cyber Insurance*

    Security Monitoring for Microsoft 365 (SOC)

    Microsoft Cloud App Security

    Office 365 SafeDocs

    Attack Simulator

    Threat Intelligence

    WD Application Guard

    Attack Surface Reduction Rules

    Automated Investigation and Response

    vCIO - IT Strategy and Planning**

    * Security structure implementation dependant to meet requirements for
    certification
    ** Available for UK organisations with less than £20m annual turnover

    Service Comparison Table Basic Advanced Ultra
    Network and Device Security with Patch Management
    Microsoft 365 Environment and Licensing
    Remote Monitoring, Proactive Resolution and Asset Management
    Office 365 Enterprise Mobility and Security
    Security Monitoring for Microsoft 365 (SOC) with Cyber Training and Testing
    Office 365 Defender (ATP)
    vCIO – IT Strategy and Planning
    Office 365 and SharePoint Backup
    m

    Basic Support Package

    Our basic support package includes your Office and Email licenses. On top of this it also includes and Office 365 Advanced Threat Protection license, which provides enhanced anti-virus and security for Office 365 Emails. As well as this it will include patch management of your machines to make sure they are up to date with the latest security and application updates after we have tested them internally. We also include Anti-Virus for all your machines and a network level security tool which helps block websites which are being used to distribute malware and for phishing scams. The network level security tool can also be used for internet filtering if you wish. Our basic support package is intended for reactive support which would then be charged at £75 per hour when you call with a problem.

     

    The basic support package consists of flowing products:

    • Patch management keeping all devices and computers patched to provide base level security
    • Microsoft 365 Standard Provides 50GB mailbox, desktop version of Office (up to 5 phones, 5 tablets and 5 PCs or Macs per user), 1TB OneDrive storage, SharePoint and Teams collaboration tools
    • Office 365 Advance Threat Protection Protects against malicious email messages, malware, attachments and links
    • Network Level Malware Protection First line defence against internet threats in and out of the office against phishing, malware and ransomware.
    • Antivirus Best protection and performance AV with Machine learning algorithms
    Ready to Talk?

    Advanced Support Package

    Our advanced support package expands on our good package by providing you with remote monitoring, asset management and proactive resolution of issues. We will monitor your whole network for any issues and take an action to resolve them before they become a problem for you. We will carry out regular maintenance of your machines to make sure they run as well as possible. We will track all your devices in our asset management system. We also include all the support you require during business hours at no extra cost.

     

    We also include a Microsoft Business Premium license which bundles together the Office 365 programs with comprehensive security tools to allow management of your local devices and protection of your data stored in the Microsoft 365 environment.

     

    The advanced support package consists of flowing products:

    • Patch management keeping all devices and computers patched to provide base level security
    • Microsoft 365 Premium Provides 50GB mailbox, desktop version of Office (up to 5 phones, 5 tablets and 5 PCs or Macs per user), 1TB OneDrive storage, SharePoint and Teams collaboration tools
    • Office 365 Advance Threat Protection Protects against malicious email messages, malware, attachments and links
    • Network Level Malware Protection First line defence against internet threats in and out of the office against phishing, malware and ransomware.
    • Antivirus Best protection and performance AV with Machine learning algorithms
    Let's do it!
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    m

    Ultra Support Package

    Our ultra support package expands on our better package by utilizing Microsoft 365 E5 licenses which comprise the entire set of Microsoft’s productivity and security tools. This package is great for customers who have high security requirements. It includes technologies such as Microsoft’s next generation antivirus Windows Defender Advanced Threat Protection for protecting your local systems as well as Cloud App security for protecting and monitoring your web-based tools. All the tools can be tied together to check the overall risk of each login to keep your accounts as secure as possible.

     

    With this plan we also include 24/7 monitoring of the security data generated from the Microsoft 365 Environment to make sure suspicious activity is detected and remediated as soon as possible.

     

    Further to this our ultra support package contains on-going security testing and training for all your users. Test emails will be sent to identify people who require additional training to make sure your company is as secure as possible. This package also includes our cloud-based backup for all your Office 365 and SharePoint date. This will make sure that your data is recoverable in case of accidental or malicious deletion or in case of a cyber-attack.

    vCIO process

     

    Our ultra support package includes our vCIO process which will work with you to understand your business and help make recommendations for how IT can improve upon it. It will also help with planning your IT budget and reviewing the end of life for your services.

     

    The ultra support package consists of flowing products:

     

    • Patch management Keeping all devices and computers patched to provide base level security
    • Microsoft 365 E5 provides the most comprehensive suite of productivity and security tools from Microsoft. It includes the Office applications and only services such as Exchange, One Drive and Teams, as well as many more.
    • Network Level Malware Protection First line defence against internet threats in and out of the office against phishing, malware and ransomware
    • Remote Monitoring and Maintenance Network and computer monitoring
    • Proactive resolution of issues Best protection and performance AV with Machine learning algorithms
    • vCIO ongoing IT strategy to improve IT efficiency, supporting business goals and objectives and assuring IT infrastructure is in place to provide support for business of tomorrow
    • Asset Management
    • Best protection and performance AV with Machine learning algorithms
    • Security testing and training enables users to learn and understand security via regular tests, training videos, games and reporting on suspicious emails as well as providing overview of learning progress across the business
    • Microsoft environment security monitoring to detect intrusion and suspicious behaviour
    • Microsoft environment backup to external datacentre
    Let's Get Serious!

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